Initiated and led a full redesign of Tesla’s retail onboarding experience during the pandemic to address inconsistent delivery, performance gaps, and disrupted in-person training.
Delivered a remote-first, scalable onboarding program for sales, delivery, service, and leadership teams, integrated via self-guided LMS.
Led team to produce an animated short film and interactive eLearning modules to embed customer journey, values, and core behaviours.
Created a manager-led “on-ramp” guide to spark early development conversations and align expectations.
Facilitated live virtual sessions to foster peer connection and reinforce learning in a dispersed context.
Piloted in APAC and adopted globally across EMEA and North America, with localised content and high engagement.
Enabled consistent onboarding experiences across global regions, directly improving time-to-performance and reflected in customer satisfaction feedback.
