Led a full redesign of Tesla’s retail onboarding during the pandemic, shifting to a scalable, remote-first experience.
Key elements:
Animated short film and six interactive eLearning modules to teach customer journey and values
Manager-led “on-ramp” guide to kick-start development conversations
Live virtual sessions to build peer connection and reinforce learning
The program enabled consistent, high-impact onboarding across global locations—without in-person delivery.
