Designed and led the rollout of a ground-up career development program for Sales, Delivery, and Service Advisers, introducing structured pathways, peer coaching, and capability-based progression.
Identified gaps in role clarity, advancement visibility, and development culture, addressing widespread frustration and stagnation across advisor teams.
Created a capability framework allowing team members to self-assess and benchmark their strengths, motivating reflection and forward planning.
Influenced organisational design by prompting a restructure of role types to better align workforce capabilities with business needs.
Positioned senior advisers as coaches and mentors, embedding a learning-focused culture and reinforcing progression through teaching others.
Introduced manager-led validation and coaching sessions to support fairness, transparency, and business-aligned career movement.
Established dedicated development time with managers as a core part of the progression model, reinforcing the value of continuous learning in operational teams.
