Led the creation of an in-house learning and multimedia team as part of a broader cultural shift to reposition leaders as coaches and learning as a strategic enabler. Partnered closely with the executive team to identify capability gaps and reimagine learning delivery at scale.
Built the museum’s first centralised L&D content function, covering design, production, and evaluation.
Delivered a suite of story-driven formats including day-in-the-life videos, documentary interviews, animated explainers, and values-based campaigns.
Shifted perception of L&D from compliance to creative partner, resulting in stronger engagement and uptake.
Supported over 500 staff across diverse roles — from technical teams to senior leadership — with relevant, accessible, and co-designed learning tools.
Contributed to a marked drop in HR and industrial relations issues by embedding development-focused leadership practice.
