Led the design of a mobile-first learning solution to rapidly build capability and alignment among thousands of delivery volunteers and temporary staff during a critical operational scale-up.
Developed an interactive, app-style PDF guide providing just-in-time access to delivery processes, documents, and behavioural expectations — optimised for mobile use in high-pressure environments.
Enabled consistent, values-aligned onboarding across diverse volunteer and contingent teams in Europe, North America, and the Pacific Region.
Supported cultural cohesion and operational reliability during the launch of Tesla’s highest-volume products, the Model 3 and Model Y.
Delivered a fast, scalable solution without reliance on complex systems — demonstrating agility, inclusive design, and strategic enablement under pressure.
Reinforced a culture of clarity, contribution, and customer focus through thoughtful content and accessible delivery.